ViewSonic Computer Monitor VA1931WMA LED User Manual

®
ViewSonic  
VA1931wa-LED/VA1931wma-LED  
LCD Display  
IMPORTANT: Please read this User Guide to obtain important  
information on installing and using your product in a safe manner, as  
well as registering your product for future service. Warranty information  
contained in this User Guide will describe your limited coverage from  
ViewSonic Corporation, which is also found on our web site at http://  
Regional selection box in the upper right corner of our website.  
“Antes de operar su equipo lea cuidadosamente las instrucciones en  
este manual”  
Model No. : VS13698  
 
Contents  
Compliance Information.............................................................................. 1  
Important Safety Instructions...................................................................... 2  
Declaration of RoHS Compliance............................................................... 3  
Copyright Information ................................................................................. 4  
Product Registration................................................................................... 4  
Getting Started  
Package Contents ...................................................................................... 5  
Precautions ................................................................................................ 5  
Quick Installation ........................................................................................ 6  
Wall Mounting (Optional)............................................................................ 7  
Using the LCD Display  
Setting the Timing Mode............................................................................. 8  
OSD and Power Lock Settings................................................................... 8  
Adjusting the Screen Image ....................................................................... 9  
Main Menu Controls ................................................................................. 11  
Other Information  
Specifications ........................................................................................... 14  
Troubleshooting........................................................................................ 15  
Customer Support .................................................................................... 16  
Cleaning the LCD Display ........................................................................ 17  
Limited Warranty ...................................................................................... 18  
Mexico Limited Warranty.......................................................................... 20  
ViewSonic VA1931wa-LED/VA1931wma-LED  
 
Compliance Information  
For U.S.A.  
This device complies with part 15 of FCC Rules. Operation is subject to the following two  
conditions: (1) this device may not cause harmful interference, and (2) this device must accept  
any interference received, including interference that may cause undesired operation.  
This equipment has been tested and found to comply with the limits for a Class B digital  
device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable  
protection against harmful interference in a residential installation. This equipment generates,  
uses, and can radiate radio frequency energy, and if not installed and used in accordance with  
the instructions, may cause harmful interference to radio communications. However, there is  
no guarantee that interference will not occur in a particular installation. If this equipment does  
cause harmful interference to radio or television reception, which can be determined by turning  
the equipment off and on, the user is encouraged to try to correct the interference by one or  
more of the following measures:  
• Reorient or relocate the receiving antenna.  
• Increase the separation between the equipment and receiver.  
• Connect the equipment into an outlet on a circuit different from that to which the receiver is  
connected.  
• Consult the dealer or an experienced radio/TV technician for help.  
Warning: You are cautioned that changes or modifications not expressly approved by the  
party responsible for compliance could void your authority to operate the equipment.  
For Canada  
This Class B digital apparatus complies with Canadian ICES-003.  
Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada.  
CE Conformity for European Countries  
The device complies with the EMC Directive 2004/108/EC and Low Voltage  
Directive 2006/95/EC.  
Following information is only for EU-member states:  
The mark shown to the right is in compliance with the Waste Electrical and  
Electronic Equipment Directive 2002/96/EC (WEEE).  
The mark indicates the requirement NOT to dispose the equipment as unsorted  
municipal waste, but use the return and collection systems according to local law.  
ViewSonic VA1931wa-LED/VA1931wma-LED  
1
 
Important Safety Instructions  
1. Read these instructions completely before using the equipment.  
2. Keep these instructions in a safe place.  
3. Heed all warnings.  
4. Follow all instructions.  
5. Do not use this equipment near water. Warning: To reduce the risk of fire or electric shock,  
do not expose this apparatus to rain or moisture.  
6. Clean with a soft, dry cloth. If further cleaning is required, see “Cleaning the Display” in  
this guide for further instructions.  
7. Do not block any ventilation openings. Install the equipment in accordance with the  
manufacturer’s instructions.  
8. Do not install near any heat sources such as radiators, heat registers, stoves, or other  
devices (including amplifiers) that produce heat.  
9. Do not attempt to circumvent the safety provisions of the polarized or grounding-type  
plug. A polarized plug has two blades with one wider than the other. A grounding type  
plug has two blades and a third grounding prong. The wide blade and the third prong are  
provided for your safety. If the plug does not fit into your outlet, consult an electrician for  
replacement of the outlet.  
10. Protect the power cord from being tread upon or pinched, particularly at the plug, and the  
point where if emerges from the equipment. Be sure that the power outlet is located near  
the equipment so that it is easily accessible.  
11. Only use attachments/accessories specified by the manufacturer.  
12. Use only with the cart, stand, tripod, bracket, or table specified by the  
manufacturer, or sold with the equipment. When a cart is used, use caution  
when moving the cart/equipment combination to avoid injury from tipping  
over.  
13. Unplug this equipment when it will be unused for long periods of time.  
14. Refer all servicing to qualified service personnel. Service is required when the unit has  
been damaged in any way, such as: if the power-supply cord or plug is damaged, if liquid  
is spilled onto or objects fall into the unit, if the unit is exposed to rain or moisture, or if  
the unit does not operate normally or has been dropped.  
ViewSonic VA1931wa-LED/VA1931wma-LED  
2
 
Declaration of RoHS Compliance  
This product has been designed and manufactured in compliance with Directive 2002/95/EC of  
the European Parliament and the Council on restriction of the use of certain hazardous  
substances in electrical and electronic equipment (RoHS Directive) and is deemed to comply  
with the maximum concentration values issued by the European Technical Adaptation  
Committee (TAC) as shown below:  
Substance  
Lead (Pb)  
Proposed Maximum Concentration  
Actual Concentration  
< 0.1%  
0.1%  
0.1%  
0.01%  
0.1%  
0.1%  
0.1%  
Mercury (Hg)  
Cadmium (Cd)  
< 0.1%  
< 0.01%  
6+  
< 0.1%  
Hexavalent Chromium (Cr  
)
Polybrominated biphenyls (PBB)  
< 0.1%  
Polybrominated diphenyl ethers (PBDE)  
< 0.1%  
Certain components of products as stated above are exempted under the Annex of the RoHS  
Directives as noted below:  
Examples of exempted components are:  
1. Mercury in compact fluorescent lamps not exceeding 5 mg per lamp and in other lamps not  
specifically mentioned in the Annex of RoHS Directive.  
2. Lead in glass of cathode ray tubes, electronic components, fluorescent tubes, and electronic  
ceramic parts (e.g. piezoelectronic devices).  
3. Lead in high temperature type solders (i.e. lead-based alloys containing 85% by weight or  
more lead).  
4. Lead as an allotting element in steel containing up to 0.35% lead by weight, aluminium  
containing up to 0.4% lead by weight and as a cooper alloy containing up to 4% lead by  
weight.  
ViewSonic VA1931wa-LED/VA1931wma-LED  
3
 
Copyright Information  
Copyright © ViewSonic® Corporation, 2010. All rights reserved.  
Macintosh and Power Macintosh are registered trademarks of Apple Inc.  
Microsoft, Windows, Windows NT, and the Windows logo are registered trademarks of  
Microsoft Corporation in the United States and other countries.  
ViewSonic, the three birds logo, OnView, ViewMatch, and ViewMeter are registered  
trademarks of ViewSonic Corporation.  
VESA is a registered trademark of the Video Electronics Standards Association. DPMS and  
DDC are trademarks of VESA.  
ENERGY STAR® is a registered trademark of the U.S. Environmental Protection Agency (EPA).  
As an ENERGY STAR® partner, ViewSonic Corporation has determined that this product meets  
the ENERGY STAR® guidelines for energy efficiency.  
Disclaimer: ViewSonic Corporation shall not be liable for technical or editorial errors or  
omissions contained herein; nor for incidental or consequential damages resulting from  
furnishing this material, or the performance or use of this product.  
In the interest of continuing product improvement, ViewSonic Corporation reserves the right  
to change product specifications without notice. Information in this document may change  
without notice.  
No part of this document may be copied, reproduced, or transmitted by any means, for any  
purpose without prior written permission from ViewSonic Corporation.  
Product Registration  
To meet your future needs, and to receive any additional product information as it becomes  
available, please register your product on the Internet at: www.viewsonic.com. The ViewSonic  
Wizard CD-ROM also provides an opportunity for you to print the registration form, which  
you may mail or fax to ViewSonic.  
For Your Records  
Product Name:  
VA1931wa/wma-LED  
ViewSonic Widescreen LCD Display  
VS13698  
Model Number:  
Document Number:  
Serial Number:  
Purchase Date:  
VA1931wa/wma-LED-1_UG_ENG Rev. 1A 06-17-10  
_________________________________  
_________________________________  
Product disposal at end of product life  
ViewSonic is concerned about the preservation of our environment. Please dispose of this  
product properly at the end of its useful life. For the recycling information, please refer to our  
website:  
3. Taiwan: recycle.epa.gov.tw  
ViewSonic VA1931wa-LED/VA1931wma-LED  
4
 
Getting Started  
Congratulations on your purchase of a ViewSonic® LCD display.  
Important! Save the original box and all packing material for future shipping needs.  
NOTE: The word “Windows” in this user guide refers to the following Microsoft operating  
systems: Windows ‘95, Windows NT, Windows ‘98, Windows 2000, Windows Me  
(Millennium), Windows XP, and Windows Vista.  
Package Contents  
Your LCD display package includes:  
• LCD display  
• Power cord  
• Audio cable (stereo mini jack, for VA1931wma-LED only)  
• D-Sub cable  
• ViewSonic Wizard CD-ROM (available in some countries only)  
• Quick Start Guide  
NOTE: The CD includes the User Guide PDF files and INF/ICM display optimization files.  
The INF file ensures compatibility with Windows operating systems, and the ICM file (Image  
Color Matching) ensures accurate on-screen colors. ViewSonic recommends that you install  
both the INF and ICM files.  
Precautions  
• Sit at least 18” from the LCD display.  
• Place the LCD display in a well ventilated  
area. Do not place anything on the LCD  
display that prevents heat dissipation.  
Avoid touching the screen. Skin oils are  
difficult to remove.  
• Ensure the area around the LCD display is  
clean and free of moisture.  
Never remove the rear cover. This LCD  
display contains high-voltage parts. You  
may be seriously injured if you touch  
them.  
• Do not place heavy objects on the LCD  
display, video cable, or power cord.  
• Avoid exposing the LCD display to direct  
sunlight or another heat source. Orient the  
LCD display away from direct sunlight to  
reduce glare.  
• If smoke, an abnormal noise, or a strange  
odor is present, immediately switch the  
LCD display off and call your dealer or  
ViewSonic. It is dangerous to continue  
using the LCD display.  
• Always handle the LCD display with care  
when moving it.  
• Do not rub or apply pressure to the LCD  
panel, as it may permanently damage the  
screen.  
ViewSonic VA1931wa-LED/VA1931wma-LED  
5
 
Quick Installation  
1. Connect power cord (and AC/DC  
adapter if required)  
• Wait for the CD-ROM to auto-start.  
NOTE: If the CD-ROM does not auto-  
start: double-click on the CD-ROM icon  
in the Windows Explorer, then double-  
click on viewsonic.exe.  
2. Connect video cable  
• Make sure both the LCD display and  
computer are turned OFF  
• Follow the on-screen instructions.  
• Remove rear panel covers if necessary  
5. Windows users: Set the timing mode  
(resolution and refresh rate)  
• Connect the video cable from the LCD  
display to the computer  
Example: 1366 x 768 @ 60 Hz.  
Macintosh users: Models older than G3  
require a Macintosh adapter. Attach the  
adapter to the computer and plug the video  
For instructions on changing the  
resolution and refresh rate, see the  
graphics card’s user guide.  
cable into the adapter.  
To order a ViewSonic® Macintosh adapter,  
contact ViewSonic Customer Support.  
Installation is complete. Enjoy your new  
ViewSonic LCD display.  
To be best prepared for any future  
customer service needs: print this user  
guide and write the serial number in “For  
Your Records” on page 4. (See back of  
LCD display.)  
3. Turn ON LCD display and computer  
Turn ON the LCD display, then turn ON  
the computer. This sequence (LCD display  
before computer) is important.  
You can register your product online at the  
ViewSonic website for your region. See  
the Customer Support table in this guide.  
NOTE: Windows users may receive a  
message asking them to install the INF  
file. This is on the CD.  
The ViewSonic Wizard CD-ROM also  
provides an opportunity for you to print  
the registration form which you may mail  
or fax to ViewSonic.  
4. Insert the ViewSonic Wizard CD into  
the computer’s CD drive.  
Follow the on-screen instructions. If your  
computer does not have a CD-ROM drive,  
please refer to Customer Support page.  
Audio In (For VA1931wma-LED only)  
AC IN  
D-Sub  
Power Cord  
AC Outlet  
(Wall Socket)  
Computer Power Cord  
ViewSonic VA1931wa-LED/VA1931wma-LED  
6
 
Wall Mounting (Optional) For use only with UL Listed Wall Mount Bracket  
To obtain a wall-mounting kit or height adjustment base, contact ViewSonic® or your local  
dealer. Refer to the instructions that come with the base mounting kit. To convert your LCD  
display from a desk-mounted to a wall-mounted display, do the following:  
Step 1. Verify that the power button is turned Off, then disconnect the power cord.  
Step 2. Lay the LCD display face down on a towel or blanket.  
Step 3. Remove the four screws attaching the base.  
Step 4. Attach the mounting bracket from the VESA compatible wall mounting kit (100 mm  
x 100 mm distance), using screws of correct length.  
Step 5. Attach the LCD display to the wall, following the instructions in the wall-mounting  
kit.  
Step 4. Four  
VESA screw  
holes  
Step 3. Four screws  
attaching the base  
ViewSonic VA1931wa-LED/VA1931wma-LED  
7
 
Using the LCD Display  
Setting the Timing Mode  
Setting the timing mode is important for maximizing the quality of the screen image and  
minimizing eye strain. The timing mode consists of the resolution (example 1366 x 768) and  
refresh rate (or vertical frequency; example 60 Hz). After setting the timing mode, use the  
OSD (On-screen Display) controls to adjust the screen image.  
For the best picture quality set your LCD display timing mode to:  
VESA 1366 x 768 @ 60Hz.  
To set the Timing Mode:  
1. Set the resolution: Right-click on the Windows desktop > Properties > Settings > set the  
resolution.  
2. Set the refresh rate: See your graphic card's user guide for instructions.  
WARNING: Do not set the graphics card in your computer to exceed the maximum refresh  
rate of 75Hz; doing so may result in permanent damage to your LCD display.  
OSD and Power Lock Settings  
OSD Lock: Press and hold [1] and the up arrow S for 10 seconds. If any buttons are  
pressed the message OSD Locked will display for 3 seconds.  
OSD Unlock: Press and hold [1] and the up arrow S again for 10 seconds.  
Power Button Lock: Press and hold [1] and the down arrow T for 10 seconds. If the  
power button is pressed the message Power Button Locked will display for 3 seconds. With  
or without this setting, after a power failure, your LCD display’s power will automatically  
turn ON when power is restored.  
Power Button Unlock: Press and hold [1] and the down arrow T again for 10 seconds.  
ViewSonic VA1931wa-LED/VA1931wma-LED  
8
 
Adjusting the Screen Image  
Use the buttons on the front control panel to display and adjust the OSD controls which display  
on the screen. The OSD controls are explained at the top of the next page and are defined in  
“Main Menu Controls” on page 11.  
VA1931wma-LED  
Main Menu  
with OSD controls  
Front Control Panel  
shown below in detail  
Power light  
Displays the control screen for  
the highlighted control.  
Blue = ON  
Orange = Power Saving  
Also toggles between two  
controls on some screens.  
Standby Power On/Off  
Also a shortcut to Auto Image  
Adjust.  
Scrolls through menu  
options and adjusts  
the displayed control.  
Displays the Main  
Menu or exits the  
control screen  
and saves  
Audio Adjust (T) /  
Contrast (S)  
adjustments.  
ViewSonic VA1931wa-LED/VA1931wma-LED  
9
 
VA1931wa-LED  
Main Menu  
with OSD controls  
Front Control Panel  
shown below in detail  
Power light  
Blue = ON  
Displays the control screen for  
the highlighted control.  
Orange = Power Saving  
Also toggles between two  
controls on some screens.  
Standby Power On/Off  
Also a shortcut to Auto Image  
Adjust.  
Scrolls through menu  
options and adjusts  
the displayed control.  
Displays the Main  
Menu or exits the  
control screen  
and saves  
Brightness (T) /  
Contrast (S)  
adjustments.  
ViewSonic VA1931wa-LED/VA1931wma-LED  
10  
 
Do the following to adjust the display setting:  
1. To display the Main Menu, press button [1].  
VA1931wma-LED  
VA1931wa-LED  
NOTE: All OSD menus and adjustment screens disappear automatically after about 15  
seconds. This is adjustable through the OSD timeout setting in the setup menu.  
2. To select a control to adjust, pressSorTto scroll up or down in the Main Menu.  
3. After the desired control is selected, press button [2]. A control screen like the one shown  
below appears.  
The line at the bottom of the screen shows  
the current functions of buttons 1 and 2:  
Exit or select the Brightness control.  
4. To adjust the control, press the up S or down T buttons.  
5. To save the adjustments and exit the menu, press button [1] twice.  
The following tips may help you optimize your display:  
• Adjust the computer's graphics card so that it outputs a 1366 x 768 @ 60Hz video signal to  
the LCD display. (Look for instructions on “changing the refresh rate” in the graphics card's  
user guide.)  
• If necessary, make small adjustments using H. POSITION and V. POSITION until the  
screen image is completely visible. (The black border around the edge of the screen should  
barely touch the illuminated “active area” of the LCD display.)  
ViewSonic VA1931wa-LED/VA1931wma-LED  
11  
 
Main Menu Controls  
Adjust the menu items shown below by using the up S and down T buttons.  
Control  
Explanation  
Auto Image Adjust automatically sizes, centers, and fine tunes the video signal  
to eliminate waviness and distortion. Press the [2] button to obtain a sharper  
image.  
NOTE: Auto Image Adjust works with most common video cards. If this  
function does not work on your LCD display, then lower the video refresh rate  
to 60 Hz and set the resolution to its pre-set value.  
Contrast adjusts the difference between the image background (black level)  
and the foreground (white level).  
Brightness adjusts background black level of the screen image.  
Audio Adjust (For VA1931wma-LED only)  
Volume increases the volume, decreases the volume, and mutes the audio.  
Mute temporarily silences audio output.  
Color Adjust provides several color adjustment modes, including preset color  
temperatures and a User Color mode which allows independent adjustment of  
red (R), green (G), and blue (B). The factory setting for this product is 6500K  
(6500 Kelvin).  
sRGB-This is quickly becoming the industry standard for color management,  
with support being included in many of the latest applications. Enabling this  
setting allows the LCD display to more accurately display colors the way they  
were originally intended. Enabling the sRGB setting will cause the Contrast and  
Brightness adjustments to be disabled.  
ViewSonic VA1931wa-LED/VA1931wma-LED  
12  
 
Control  
Explanation  
9300K-Adds blue to the screen image for cooler white (used in most office  
settings with fluorescent lighting).  
7500K-Adds blue to the screen image for cooler white (used in most office  
settings with fluorescent lighting).  
6500K-Adds red to the screen image for warmer white and richer red.  
5000K-Adds red to the screen image for warmer white and richer red.  
User Color Individual adjustments for red (R), green (G), and blue (B).  
1. To select color (R, G or B) press button [2].  
2. To adjust selected color, pressSandT.  
Important: If you select RECALL from the Main Menu when the product is  
set to a Preset Timing Mode, colors return to the 6500K factory preset.  
Information displays the timing mode (video signal input) coming from the  
graphics card in the computer, the LCD model number, the serial number, and  
the ViewSonic® website URL. See your graphics card’s user guide for  
instructions on changing the resolution and refresh rate (vertical frequency).  
NOTE: VESA 1366 x 768 @ 60Hz (recommended) means that the resolution is  
1366 x 768 and the refresh rate is 60 Hertz.  
Manual Image Adjust displays the Manual Image Adjust menu.  
H./V. Position (Horizontal/Vertical Position) moves the screen image left or  
right and up or down.  
H. Size (Horizontal Size) adjusts the width of the screen image.  
ViewSonic VA1931wa-LED/VA1931wma-LED  
13  
 
Control  
Explanation  
Fine Tune sharpens the focus by aligning text and/or graphics with pixel  
boundaries.  
NOTE: Try Auto Image Adjust first.  
Sharpness adjusts the clarity and focus of the screen image.  
Dynamic Contrast allows the user to turn the contrast ratio enhancement on or  
off.  
Aspect ratio Selects the image size for 4:3 and full screen.  
ECO Mode provides the lower power consumption by reducing the brightness.  
Standard: The default brightness setting.  
Optimize: Decreases the brightness by 25 %.  
Conserve: Decreases the brightness by 50 %.  
Setup Menu displays the menu shown below:  
Language Select allows the user to choose the language used in the menus and  
control screens.  
Resolution Notice advises the optimal resolution to use.  
OSD Position allows the user to move the OSD menus and control screens.  
OSD Timeout sets the length of time the OSD screen is displayed. For example,  
with a “15 second” setting, if a control is not pushed within 15 seconds, the  
display screen disappears.  
OSD Background allows the user to turn the OSD background On or Off.  
Auto Power Off, if enabled, will power off the display automatically when no  
signal is detected for 3 minutes.  
Memory Recall returns the adjustments back to factory settings if the display is  
operating in a factory Preset Timing Mode listed in the Specifications of this  
manual.  
Exception: This control does not affect changes made with the Dynamic  
Contrast, Language Select or Power Lock setting.  
ViewSonic VA1931wa-LED/VA1931wma-LED  
14  
 
Other Information  
Specifications  
LCD  
Type  
TFT (Thin Film Transistor), Active Matrix 1366 x 768 LCD,  
0.3 mm pixel pitch  
Metric: 47cm  
Display Size  
Imperial: 19” (18.5” viewable)  
RGB vertical stripe  
Anti-Glare  
Color Filter  
Glass Surface  
Input Signal  
Video Sync  
RGB analog (0.7/1.0 Vp-p, 75 ohms)  
Separate Sync  
f :24-82 kHz, f :50-75 Hz  
h
v
Compatibility  
Resolution  
PC  
Macintosh  
Up to 1366 x 768 Non-interlaced  
Power Macintosh up to 1366 x 768  
1
Recommended  
and supported  
1366 x 768 @ 60 Hz  
1360 x 768 @ 60 Hz  
1280 x 1024 @ 60, 75 Hz  
1280 x 960 @ 60, 75 Hz  
1280 x 800 @ 60, 75 Hz  
1024 x 768 @ 60, 70, 72, 75 Hz  
800 x 600 @ 56, 60, 72, 75 Hz  
640 x 480 @ 60, 75 Hz  
720 x 400 @ 70 Hz  
Power  
Voltage  
100-240 VAC, 50/60 Hz (auto switch)  
Display area  
Full Scan  
409.8 mm (H) x 230.4 mm (V)  
16.1” (H) x 9.1" (V)  
Operating  
conditions  
Temperature  
Humidity  
Altitude  
+32° F to +104° F (0° C to +40° C)  
20% to 90% (non-condensing)  
To 10,000 feet  
Storage  
conditions  
Temperature  
Humidity  
Altitude  
-4° F to +140° F (-20° C to +60° C)  
5% to 90% (non-condensing)  
To 40,000 feet  
Dimensions  
Physical  
Physical  
446.6 mm (W) x 351.2 mm (H) x 189.4 mm (D)  
17.6" (W) x 13.8" (H) x 7.5" (D)  
Weight  
6.7 lbs (3.1 kg )  
Regulations  
BSMI, CCC, PSB, C-Tick, CE, Ergo,  
Gost-R/Hygienic, Ukraine, UL/cUL, TCO 5.0,  
FCC-B, ICES-B, ENERGY STAR®  
Power saving  
modes  
On  
Off  
12.5W (Typical) (VA1931wa-LED)  
18W (Typical) (VA1931wma-LED)  
<0.2W  
(blue LED)  
(blue LED)  
®
Preset Timing Mode (pre-adjusted to VESA 1366 x 768 @ 60 Hz)  
Warning: Do not set the graphics card in your computer to exceed these refresh rates; doing so may result in  
permanent damage to the LCD display.  
1
®
Macintosh computers older than G3 require a ViewSonic Macintosh adapter. To order an adapter, contact  
ViewSonic.  
ViewSonic VA1931wa-LED/VA1931wma-LED  
15  
 
Troubleshooting  
No power  
• Make sure power button (or switch) is ON.  
• Make sure A/C power cord is securely connected to the LCD display.  
• Plug another electrical device (like a radio) into the power outlet to verify that the outlet is  
supplying proper voltage.  
Power is ON but no screen image  
• Make sure the video cable supplied with the LCD display is tightly secured to the video  
output port on the back of the computer. If the other end of the video cable is not attached  
permanently to the LCD display, tightly secure it to the LCD display.  
• Adjust brightness and contrast.  
• If you are using an Macintosh older than G3, you need a Macintosh adapter.  
Wrong or abnormal colors  
• If any colors (red, green, or blue) are missing, check the video cable to make sure it is  
securely connected. Loose or broken pins in the cable connector could cause an improper  
connection.  
• Connect the LCD display to another computer.  
• If you have an older graphics card, contact ViewSonic® for a non-DDC adapter.  
Control buttons do not work  
• Press only one button at a time.  
ViewSonic VA1931wa-LED/VA1931wma-LED  
16  
 
Customer Support  
For technical support or product service, see the table below or contact your reseller.  
NOTE: You will need the product serial number.  
T = Telephone  
F = FAX  
Country/Region  
Website  
Email  
AUS= 1800 880 818  
NZ= 0800 008 822  
Australia/New Zealand www.viewsonic.com.au  
T (Toll-Free)= 1-866-463-4775  
T (Toll)= 1-424-233-2533  
F= 1-909-468-3757  
Canada  
Europe  
Hong Kong  
India  
T= 852 3102 2900  
T= 1800 11 9999  
service_ie@viewsoniceurope.  
com  
Ireland (Eire)  
Korea  
/uk/  
uk/support/call-desk/  
T= 080 333 2131  
Latin America  
(Argentina)  
T= 0800-4441185  
T= 1230-020-7975  
T= 01800-9-157235  
T= 001-8882328722  
Latin America (Chile) www.viewsonic.com/la/  
Latin America  
(Columbia)  
Latin America (Mexico) www.viewsonic.com/la/  
Renta y Datos, 29 SUR 721, COL. LA PAZ, 72160 PUEBLA, PUE. Tel: 01.222.891.55.77 CON 10 LINEAS  
Electroser, Av Reforma No. 403Gx39 y 41, 97000 Mérida, Yucatán. Tel: 01.999.925.19.16  
Latin America (Peru)  
Macau  
ap.viewsonic.com/me/  
T= 0800-54565  
T= 853 2870 0303  
Contact your reseller  
Middle East  
T= 1-800-688-6688 (English)  
T= 1-866-379-1304 (Spanish)  
F= 1-909-468-3757  
Puerto Rico & Virgin  
Islands  
Singapore/Malaysia/  
Thailand  
ap.viewsonic.com/za/  
T= 65 6461 6044  
South Africa  
Contact your reseller  
service_gb@viewsoniceurope  
.com  
United Kingdom  
/uk/  
uk/support/call-desk/  
T (Toll-Free)= 1-800-688-6688  
T (Toll)= 1-424-233-2530  
F= 1-909-468-3757  
United States  
ViewSonic VA1931wa-LED/VA1931wma-LED  
17  
 
Cleaning the LCD Display  
• MAKE SURE THE LCD DISPLAY IS TURNED OFF.  
• NEVER SPRAY OR POUR ANY LIQUID DIRECTLY ONTO THE SCREEN OR CASE.  
To clean the screen:  
1. Wipe the screen with a clean, soft, lint-free cloth. This removes dust and other particles.  
2. If the screen still not clean, apply a small amount of non-ammonia, non-alcohol based glass  
cleaner onto a clean, soft, lint-free cloth, and wipe the screen.  
To clean the case:  
1. Use a soft, dry cloth.  
2. If the case still not clean, apply a small amount of a non-ammonia, non-alcohol based, mild  
non-abrasive detergent onto a clean, soft, lint-free cloth, then wipe the surface.  
Disclaimer  
• ViewSonic® does not recommend the use of any ammonia or alcohol-based cleaners on the  
LCD display screen or case. Some chemical cleaners have been reported to damage the  
screen and/or case of the LCD display.  
• ViewSonic will not be liable for damage resulting from use of any ammonia or alcohol-  
based cleaners.  
ViewSonic VA1931wa-LED/VA1931wma-LED  
18  
 
Limited Warranty  
VIEWSONIC® LCD DISPLAY  
What the warranty covers:  
ViewSonic warrants its products to be free from defects in material and workmanship, under  
normal use, during the warranty period. If a product proves to be defective in material or  
workmanship during the warranty period, ViewSonic will, at its sole option, repair or replace  
the product with a like product. Replacement product or parts may include remanufactured or  
refurbished parts or components.  
How long the warranty is effective:  
ViewSonic LCD displays are warranted for 3 years for all parts including the light source and 3  
years for all labor from the date of the first consumer purchase.  
Who the warranty protects:  
This warranty is valid only for the first consumer purchaser.  
What the warranty does not cover:  
1. Any product on which the serial number has been defaced, modified or removed.  
2. Damage, deterioration or malfunction resulting from:  
a. Accident, misuse, neglect, fire, water, lightning, or other acts of nature, unauthorized  
product modification, or failure to follow instructions supplied with the product.  
b. Any damage of the product due to shipment.  
c. Removal or installation of the product.  
d. Causes external to the product, such as electrical power fluctuations or failure.  
e. Use of supplies or parts not meeting ViewSonic’s specifications.  
f. Normal wear and tear.  
g. Any other cause which does not relate to a product defect.  
3. Any product exhibiting a condition commonly known as "image burn-in" which results  
when a static image is displayed on the product for an extended period of time.  
4. Removal, installation, one way transportation, insurance, and set-up service charges.  
How to get service:  
1. For information about receiving service under warranty, contact ViewSonic Customer Sup-  
port (Please refer to Customer Support page). You will need to provide your product's serial  
number.  
2. To obtain warranty service, you will be required to provide (a) the original dated sales slip,  
(b) your name, (c) your address, (d) a description of the problem, and (e) the serial number  
of the product.  
3. Take or ship the product freight prepaid in the original container to an authorized  
ViewSonic service center or ViewSonic.  
4. For additional information or the name of the nearest ViewSonic service center, contact  
ViewSonic.  
Limitation of implied warranties:  
There are no warranties, express or implied, which extend beyond the description contained  
herein including the implied warranty of merchantability and fitness for a particular purpose.  
4.3: ViewSonic LCD Warranty  
Page 1 of 2  
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ViewSonic VA1931wa-LED/VA1931wma-LED  
19  
 
Exclusion of damages:  
ViewSonic's liability is limited to the cost of repair or replacement of the product. ViewSonic  
shall not be liable for:  
1. Damage to other property caused by any defects in the product, damages based upon incon-  
venience, loss of use of the product, loss of time, loss of profits, loss of business opportu-  
nity, loss of goodwill, interference with business relationships, or other commercial loss,  
even if advised of the possibility of such damages.  
2. Any other damages, whether incidental, consequential or otherwise.  
3. Any claim against the customer by any other party.  
4. Repair or attempted repair by anyone not authorized by ViewSonic.  
Effect of state law:  
This warranty gives you specific legal rights, and you may also have other rights which vary  
from state to state. Some states do not allow limitations on implied warranties and/or do not  
allow the exclusion of incidental or consequential damages, so the above limitations and  
exclusions may not apply to you.  
Sales outside the U.S.A. and Canada:  
For warranty information and service on ViewSonic products sold outside of the U.S.A. and  
Canada, contact ViewSonic or your local ViewSonic dealer.  
The warranty period for this product in mainland China (Hong Kong, Macao and Taiwan  
Excluded) is subject to the terms and conditions of the Maintenance Guarantee Card.  
For users in Europe and Russia, full details of warranty provided can be found in  
4.3: ViewSonic LCD Warranty  
Page 2 of 2  
LCD_LW02 Rev. 1e 06-11-07  
ViewSonic VA1931wa-LED/VA1931wma-LED  
20  
 
Mexico Limited Warranty  
VIEWSONIC® DISPLAY PRODUCTS  
What the warranty covers:  
ViewSonic warrants its products to be free from defects in material and workmanship, under normal use, during  
the warranty period. If a product proves to be defective in material or workmanship during the warranty period,  
ViewSonic will, at its sole option, repair or replace the product with a like product. Replacement product or parts  
may include remanufactured or refurbished parts or components & accessories.  
How long the warranty is effective:  
ViewSonic LCD displays are warranted for 3 years for all parts including the light source and 3 years for all labor  
from the date of the first consumer purchase.  
Who the warranty protects:  
This warranty is valid only for the first consumer purchaser.  
What the warranty does not cover:  
1. Any product on which the serial number has been defaced, modified or removed.  
2. Damage, deterioration or malfunction resulting from:  
a. Accident, misuse, neglect, fire, water, lightning, or other acts of nature, unauthorized product  
modification, unauthorized attempted repair, or failure to follow instructions supplied with the product.  
b. Any damage of the product due to shipment.  
c. Causes external to the product, such as electrical power fluctuations or failure.  
d. Use of supplies or parts not meeting ViewSonic's specifications.  
e. Normal wear and tear.  
f. Any other cause which does not relate to a product defect.  
7. Any product exhibiting a condition commonly known as "image burn-in" which results when a static image is  
displayed on the product for an extended period of time.  
8. Removal, installation, insurance, and set-up service charges.  
How to get service:  
For information about receiving service under warranty, contact ViewSonic Customer Support (Please refer to the  
attached Customer Support page). You will need to provide your product's serial number, so please record the  
product information in the space provided below on your purchase for your future use. Please retain your receipt  
of proof of purchase to support your warranty claim.  
For Your Records  
Product Name: ________________________________  
Document Number: ____________________________  
Purchase Date: ________________________________  
Model Number: _____________________________  
Serial Number: _____________________________  
Extended Warranty Purchase? ____________ (Y/N)  
If so, what date does warranty expire? ___________  
1. To obtain warranty service, you will be required to provide (a) the original dated sales slip, (b) your name, (c)  
your address, (d) a description of the problem, and (e) the serial number of the product.  
2. Take or ship the product in the original container packaging to an authorized ViewSonic service center.  
3. Round trip transportation costs for in-warranty products will be paid by ViewSonic.  
Limitation of implied warranties:  
There are no warranties, express or implied, which extend beyond the description contained herein including the  
implied warranty of merchantability and fitness for a particular purpose.  
Exclusion of damages:  
ViewSonic's liability is limited to the cost of repair or replacement of the product. ViewSonic shall not be liable  
for:  
1. Damage to other property caused by any defects in the product, damages based upon inconvenience, loss of  
use of the product, loss of time, loss of profits, loss of business opportunity, loss of goodwill, interference with  
business relationships, or other commercial loss, even if advised of the possibility of such damages.  
2. Any other damages, whether incidental, consequential or otherwise.  
3. Any claim against the customer by any other party.  
4. Repair or attempted repair by anyone not authorized by ViewSonic.  
4.3: ViewSonic Mexico Limited Warranty  
Page 1 of 2  
LCD_LW03 Rev. 1a 06-11-07  
ViewSonic VA1931wa-LED/VA1931wma-LED  
21  
 
Contact Information for Sales & Authorized Service (Centro Autorizado de Servicio) within Mexico:  
Name, address, of manufacturer and importers:  
México, Av. de la Palma #8 Piso 2 Despacho 203, Corporativo Interpalmas,  
Col. San Fernando Huixquilucan, Estado de México  
Tel: (55) 3605-1099  
NÚMERO GRATIS DE ASISTENCIA TÉCNICA PARA TODO MÉXICO: 001.866.823.2004  
Hermosillo:  
Villahermosa:  
Distribuciones y Servicios Computacionales SA de CV. Compumantenimietnos Garantizados, S.A. de C.V.  
Calle Juarez 284 local 2  
AV. GREGORIO MENDEZ #1504  
Col. Bugambilias C.P: 83140  
Tel: 01-66-22-14-9005  
COL, FLORIDA C.P. 86040  
Tel: 01 (993) 3 52 00 47 / 3522074 / 3 52 20 09  
Puebla, Pue. (Matriz):  
Veracruz, Ver.:  
RENTA Y DATOS, S.A. DE C.V. Domicilio:  
29 SUR 721 COL. LA PAZ  
CONEXION Y DESARROLLO, S.A DE C.V. Av.  
Americas # 419  
72160 PUEBLA, PUE.  
Tel: 01(52).222.891.55.77 CON 10 LINEAS  
ENTRE PINZÓN Y ALVARADO  
Fracc. Reforma C.P. 91919  
Tel: 01-22-91-00-31-67  
Chihuahua  
Cuernavaca  
Soluciones Globales en Computación  
C. Magisterio # 3321 Col. Magisterial  
Chihuahua, Chih.  
Tel: 4136954  
Compusupport de Cuernavaca SA de CV  
Francisco Leyva # 178 Col. Miguel Hidalgo  
C.P. 62040, Cuernavaca Morelos  
Tel: 01 777 3180579 / 01 777 3124014  
Distrito Federal:  
Guadalajara, Jal.:  
QPLUS, S.A. de C.V.  
Av. Coyoacán 931  
Col. Del Valle 03100, México, D.F.  
Tel: 01(52)55-50-00-27-35  
E-Mail : [email protected]  
SERVICRECE, S.A. de C.V.  
Av. Niños Héroes # 2281  
Col. Arcos Sur, Sector Juárez  
44170, Guadalajara, Jalisco  
Tel: 01(52)33-36-15-15-43  
Guerrero Acapulco  
Monterrey:  
GS Computación (Grupo Sesicomp)  
Progreso #6-A, Colo Centro  
39300 Acapulco, Guerrero  
Tel: 744-48-32627  
Global Product Services  
Mar Caribe # 1987, Esquina con Golfo Pérsico  
Fracc. Bernardo Reyes, CP 64280  
Monterrey N.L. México  
Tel: 8129-5103  
MERIDA:  
Oaxaca, Oax.:  
ELECTROSER  
CENTRO DE DISTRIBUCION Y  
SERVICIO, S.A. de C.V.  
Murguía # 708 P.A., Col. Centro, 68000, Oaxaca  
Tel: 01(52)95-15-15-22-22  
Av Reforma No. 403Gx39 y 41  
Mérida, Yucatán, México CP97000  
Tel: (52) 999-925-1916  
Fax: 01(52)95-15-13-67-00  
Tijuana:  
FOR USA SUPPORT:  
STD  
ViewSonic Corporation  
Av Ferrocarril Sonora #3780 L-C  
Col 20 de Noviembre  
Tijuana, Mexico  
381 Brea Canyon Road, Walnut, CA. 91789 USA  
Tel: 800-688-6688 (English); 866-323-8056 (Spanish);  
Fax: 1-800-685-7276  
4.3: ViewSonic Mexico Limited Warranty  
Page 2 of 2  
LCD_LW03 Rev. 1a 06-11-07  
ViewSonic VA1931wa-LED/VA1931wma-LED  
22  
 
 

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