ViewSonic Flat Panel Television sd z245 User Manual

SD-Z245  
Zero Client Monitor  
User Guide  
IMPORTANT: Please read this User Guide to obtain important information on installing  
and using your product in a safe manner, as well as registering your product for future  
service. Warranty information contained in this User Guide will describe your limited  
coverage from ViewSonic Corporation, which is also found on our web site at http://  
box in the upper right corner of our website. “Antes de operar su equipo lea cu  
idadosamente las instrucciones en este manual”  
Model No. VS15612  
 
Declaration of RoHS2 Compliance  
This product has been designed and manufactured in compliance with Directive  
2011/65/EU of the European Parliament and the Council on restriction of the use  
of certain hazardous substances in electrical and electronic equipment (RoHS2  
Directive) and is deemed to comply with the maximum concentration values issued  
by the European Technical Adaptation Committee (TAC) as shown below:  
Proposed Maximum  
Concentration  
Substance  
Actual Concentration  
Lead (Pb)  
0.1%  
< 0.1%  
< 0.1%  
< 0.01%  
< 0.1%  
< 0.1%  
< 0.1%  
Mercury (Hg)  
0.1%  
Cadmium (Cd)  
Hexavalent Chromium (Cr6+)  
0.01%  
0.1%  
Polybrominated biphenyls (PBB)  
0.1%  
Polybrominated diphenyl ethers (PBDE) 0.1%  
Certain components of products as stated above are exempted under the Annex III  
of the RoHS2 Directives as noted below:  
Examples of exempted components are:  
1. Mercury in cold cathode fluorescent lamps and external electrode fluorescent  
lamps (CCFL and EEFL) for special purposes not exceeding (per lamp):  
(1) Short length (500 mm): maximum 3.5 mg per lamp.  
(2) Medium length (500 mm and 1,500 mm): maximum 5 mg per lamp.  
(3) Long length (1,500 mm): maximum 13 mg per lamp.  
2. Lead in glass of cathode ray tubes.  
3. Lead in glass of fluorescent tubes not exceeding 0.2% by weight.  
4. Lead as an alloying element in aluminium containing up to 0.4% lead by weight.  
5. Copper alloy containing up to 4% lead by weight.  
6. Lead in high melting temperature type solders (i.e. lead-based alloys containing  
85% by weight or more lead).  
7. Electrical and electronic components containing lead in a glass or ceramic other  
than dielectric ceramic in capacitors, e.g. piezoelectronic devices, or in a glass or  
ceramic matrix compound.  
ii  
 
Cautions and Warnings  
1. Read these instructions completely before using the equipment.  
2. Keep these instructions in a safe place.  
3. Heed all warnings and follow all instructions.  
4. Sit at least 18” / 45cm from the Zero Client Monitor.  
5. Always handle the Zero Client Monitor with care when moving it.  
6. Never remove the rear cover. This Zero Client Monitor contains high-voltage  
parts. You may be seriously injured if you touch them.  
7. Do not use this equipment near water. Warning: To reduce the risk of fire or  
electric shock, do not expose this apparatus to rain or moisture.  
8. Avoid exposing the Zero Client Monitor to direct sunlight or another heat source.  
Orient the Zero Client Monitor away from direct sunlight to reduce glare.  
9. Clean with a soft, dry cloth. If further cleaning is required, see “Cleaning the  
Display” in this guide for further instructions.  
10. Avoid touching the screen. Skin oils are difficult to remove.  
11. Do not rub or apply pressure to the LCD panel, as it may permanently damage  
the screen.  
12. Do not block any ventilation openings. Install the equipment in accordance with  
the manufacturer’s instructions.  
13. Do not install near any heat sources such as radiators, heat registers, stoves, or  
other devices (including amplifiers) that produce heat.  
14. Place the Zero Client Monitor in a well ventilated area. Do not place anything on  
the Zero Client Monitor that prevents heat dissipation.  
15. Do not place heavy objects on the Zero Client Monitor, video cable, or power  
cord.  
16. If smoke, an abnormal noise, or a strange odor is present, immediately switch  
the Zero Client Monitor off and call your dealer or ViewSonic. It is dangerous to  
continue using the Zero Client Monitor.  
17. Do not attempt to circumvent the safety provisions of the polarized or grounding-  
type plug. A polarized plug has two blades with one wider than the other. A  
grounding type plug has two blades and a third grounding prong. The wide blade  
and the third prong are provided for your safety. If the plug does not fit into your  
outlet, consult an electrician for replacement of the outlet.  
18. Protect the power cord from being tread upon or pinched, particularly at the plug,  
and the point where if emerges from the equipment. Be sure that the power outlet  
is located near the equipment so that it is easily accessible.  
19. Only use attachments/accessories specified by the manufacturer.  
(Continued on next page)  
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20. Use only with the cart, stand, tripod, bracket, or table specified by  
the manufacturer, or sold with the equipment. When a cart is used,  
use caution when moving the cart/equipment combination to avoid  
injury from tipping over.  
21. Unplug this equipment when it will be unused for long periods of time.  
22. Refer all servicing to qualified service personnel. Service is required when the  
unit has been damaged in any way, such as: if the power-supply cord or plug is  
damaged, if liquid is spilled onto or objects fall into the unit, if the unit is exposed  
to rain or moisture, or if the unit does not operate normally or has been dropped.  
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Contents  
Compliance Information  
FCC Compliance Statement...................................................................................i  
Industry Canada Statement....................................................................................i  
CE Conformity for European Countries..................................................................i  
Declaration of RoHS2 Compliance........................................................................ii  
Cautions and Warnings........................................................................................iii  
Copyright Information  
Product Registration..............................................................................................2  
For Your Records ..................................................................................................2  
Getting Started  
Package Contents.................................................................................................3  
Quick Installation...................................................................................................4  
Additional Software Installation (Optional).............................................................4  
Wall Mounting (Optional).......................................................................................5  
Using the Zero Client Monitor  
Setting the Timing Mode........................................................................................8  
OSD and Power Lock Settings..............................................................................8  
Adjusting the Screen Image ..................................................................................9  
Main Menu Controls ............................................................................................10  
Main Menu Explanation.......................................................................................10  
Other Information  
Specifications ......................................................................................................12  
Cleaning the Zero Client Monitor.........................................................................14  
Troubleshooting...................................................................................................15  
Customer Support ...............................................................................................16  
Limited Warranty ................................................................................................17  
v
 
Copyright Information  
Copyright © ViewSonic® Corporation, 2014. All rights reserved.  
Macintosh and Power Macintosh are registered trademarks of Apple Inc.  
Microsoft, Windows, and the Windows logo are registered trademarks of Microsoft  
Corporation in the United States and other countries.  
ViewSonic, the three birds logo, OnView, ViewMatch, and ViewMeter are registered  
trademarks of ViewSonic Corporation.  
VESA is a registered trademark of the Video Electronics Standards Association.  
DPMS, DisplayPort, and DDC are trademarks of VESA.  
Disclaimer: ViewSonic Corporation shall not be liable for technical or editorial errors  
or omissions contained herein; nor for incidental or consequential damages resulting  
from furnishing this material, or the performance or use of this product.  
In the interest of continuing product improvement, ViewSonic Corporation reserves  
the right to change product specifications without notice. Information in this  
document may change without notice.  
No part of this document may be copied, reproduced, or transmitted by any means,  
for any purpose without prior written permission from ViewSonic Corporation.  
1
 
Product Registration  
To fulfill possible future product needs, and to receive additional product information  
as it becomes available, please visit your region section on ViewSonic’s website to  
register your product online.  
For Your Records  
Product Name:  
SD-Z245  
ViewSonic Zero Client Monitor  
VS15612  
SD-Z245_UG_ENG Rev. 1B 12-26-13  
Model Number:  
Document Number:  
Serial Number:  
Purchase Date:  
Product disposal at end of product life  
ViewSonic respects the environment and is committed to working and living green.  
Thank you for being part of Smarter, Greener Computing.  
Please visit ViewSonic website to learn more.  
2
 
Getting Started  
Important! Save the original box and all packing material for future shipping needs.  
NOTE: The word “Windows” in this user guide refers to Microsoft Windows operating  
system.  
Package Contents  
Your Zero Client Monitor package includes:  
Zero Client Monitor  
Power cord  
D-Sub cable  
Power adapter  
Compliance Information Brochure  
Quick Start Guide  
ViewSonic CD  
- User Guide  
- INF/ICM files*  
- Registration information  
- Additional software (Optional)  
NOTE: The INF file ensures compatibility with Windows operating systems, and  
the ICM file (Image Color Matching) ensures accurate on-screen colors. ViewSonic  
recommends that you install both the INF and ICM files.  
3
 
Quick Installation  
1. Connect video cable  
2. Connect power cord (and AC/DC adapter if required)  
3. Turn ON Zero Client Monitor  
Additional Software Installation (Optional)  
1. Load the ViewSonic CD on your CD/DVD drive.  
2. Double click on the "Software" folder and choose an application, if desired.  
3. Double click on the Setup.exe file and follow the onscreen instructions to  
complete the simple installation.  
4
 
Wall Mounting (Optional)  
NOTE: For use only with UL Listed Wall Mount Bracket.  
To obtain a wall-mounting kit or height adjustment base, contact ViewSonic® or  
your local dealer. Refer to the instructions that come with the base mounting kit. To  
convert your Zero Client Monitor from a desk-mounted to a wall-mounted display, do  
the following:  
1. Verify that the power button is turned Off, then disconnect the power cord.  
2. Lay the Zero Client Monitor face down on a towel or blanket.  
3. Remove the base. (Screws removal might be required.)  
4. Find and identify one of the following VESA mount interfaces (a,b,c) located on  
the back of your display (refer to “Specifications” page for your displays mounting  
interface). Attach the mounting bracket from the VESA compatible wall mounting  
kit using screws of the appropriate length.  
a.  
b.  
c.  
200mm  
75mm  
100mm  
100mm  
75mm  
100mm  
100mm  
5. Attach the Zero Client Monitor to the wall, following the instructions in the wall-  
mounting kit.  
5
 
Attach base:  
1.  
2.  
3.  
6
 
Detach base:  
1.  
2.  
3.  
Wall mount kit:  
Required pitch (mm)  
100 x 100  
Require mounting bolts  
4 x M4 (10 mm)  
7
 
Using the Zero Client Monitor  
Setting the Timing Mode  
Setting the timing mode is important for maximizing the quality of the screen image  
and minimizing eye strain. The timing mode consists of the resolution (example  
1024 x 768) and refresh rate (or vertical frequency; example 60 Hz). After setting  
the timing mode, use the OSD (On-screen Display) controls to adjust the screen  
image.  
For optimal picture quality, please use the recommended timing mode specific to  
your Zero Client Monitor listed on the “Specification” page.  
To set the Timing Mode:  
Setting the resolution: Access "Appearance and Personalization" from Control  
Panel via the Start Menu, and set the resolution.  
Setting the refresh rate: See your graphic card’s user guide for instructions.  
IMPORTANT: Please make sure that your graphics card is set to 60Hz vertical  
refresh rate as the recommended setting for most Zero Client Monitors. Choosing a  
non-supported timing mode setting may result in no image being displayed, and a  
message showing “Out of Range” will appear on screen.  
OSD and Power Lock Settings  
OSD Lock: Press and hold [1] and the up arrow ▲ for 10 seconds. If any buttons  
are pressed the message OSD Locked will display for 3 seconds.  
OSD Unlock: Press and hold [1] and the up arrow ▲ again for 10 seconds.  
Power Button Lock: Press and hold [1] and the down arrow ▼ for 10 seconds.  
If the power button is pressed the message Power Button Locked will display  
for 3 seconds. With or without this setting, after a power failure, your Zero Client  
Monitor’s power will automatically turn ON when power is restored.  
Power Button Unlock: Press and hold [1] and the down arrow ▼ again for 10  
seconds.  
8
 
Adjusting the Screen Image  
Use the buttons on the front control panel to display and adjust the OSD controls  
which display on the screen.  
Standby Power On/Off  
MENU/EXIT  
[1]  
Displays the Main Menu or exits the control screen and saves adjustments.  
SOURCE/ENTER  
[2]  
Displays the control screen for the highlighted control.  
Also a shortcut to toggle analog and PCoIP.  
Scrolls through menu options and adjusts the displayed control.  
Audio Adjust () / Brightness/Contrast ()  
/▼  
Power indicator  
Blue = ON  
Orange = Power Saving  
PCoIP indicator  
Green = PCoIP activate  
Orange = Standby  
Blank = PCoIP OFF  
Link indicator  
Blue = When the Client is connected.  
PCoIP Activate the PCoIP when the Client is connected.  
* PCoIP: PC over IP is a display protocol that allows complete compression of a  
desktop displayed through a zero client device over standard IP network.  
Do the following to adjust the display setting:  
1. To display the Main Menu, press button [1].  
NOTE: All OSD menus and adjustment screens disappear automatically after  
about 15 seconds. This is adjustable through the OSD timeout setting in the  
setup menu.  
2. To select a control to adjust, press ▲ or ▼ to scroll up or down in the Main  
Menu.  
3. After the desired control is selected, press button [2].  
4. To save the adjustments and exit the menu, press button [1] until OSD  
disappear.  
The following tips may help you optimize your display:  
Adjust the computer’s graphics card to support a recommended timing mode  
(refer to “Specifications” page for recommended setting specific to your Zero  
Client Monitor). To find instructions on “changing the refresh rate”, please refer to  
the graphics card’s user guide.  
If necessary, make small adjustments using H. POSITION and V. POSITION  
until the screen image is completely visible. (The black border around the edge  
of the screen should barely touch the illuminated “active area” of the Zero Client  
Monitor.)  
9
 
Main Menu Controls  
Adjust the menu items by using the up ▲ and down ▼ buttons.  
NOTE: Check the Main Menu items on your LCD OSD and refer to Main Menu  
Explanation below.  
Main Menu Explanation  
NOTE: The Main Menu items listed in this section indicates whole Main Menu items  
of all models. The actual Main Menu details corresponding to your product please  
refer to your LCD OSD Main Menu items.  
Audio Adjust  
adjusts the volume, mutes the sound.  
A
Auto Image Adjust  
automatically sizes, centers, and fine tunes the video signal to eliminate  
waviness and distortion. Press the [2] button to obtain a sharper image.  
NOTE: Auto Image Adjust works with most common video cards. If this  
function does not work on your Zero Client Monitor, then lower the video  
refresh rate to 60 Hz and set the resolution to its pre-set value.  
Brightness  
B
C
adjusts background black level of the screen image.  
Color Adjust  
provides several color adjustment modes, including preset color  
temperatures and a User Color mode which allows independent  
adjustment of red (R), green (G), and blue (B). The factory setting for this  
product is native.  
Contrast  
adjusts the difference between the image background (black level) and  
the foreground (white level).  
Information  
I
displays the timing mode (video signal input) coming from the graphics  
card in the computer, the LCD model number, the serial number, and  
the ViewSonic® website URL. See your graphics card’s user guide  
for instructions on changing the resolution and refresh rate (vertical  
frequency).  
NOTE: VESA 1024 x 768 @ 60Hz (example) means that the resolution is  
1024 x 768 and the refresh rate is 60 Hertz.  
10  
 
Input Select  
toggles between inputs if you would like to switch D-sub and PCoIP.  
Manual Image Adjust  
M
displays the Manual Image Adjust menu. You can manually set a variety  
of image quality adjustments.  
Memory Recall  
returns the adjustments back to factory settings if the display is operating  
in a factory Preset Timing Mode listed in the Specifications of this  
manual.  
Exception: This control does not affect changes made with the  
Language Select or Power Lock setting.  
Setup Menu  
adjusts On-screen Display (OSD) settings.  
S
Manual of Zero Client, PCoIP firmware update and PCoIP Management Console  
Software:  
guide of Zero Client and PCoIP firmware updates.  
2. The latest version of “PCoIP Management Console Software” can be  
downloaded free of charge from the Teradici web site.  
You will simply need to create an account first and accept the End User License  
Agreement (EULA), before downloading:  
11  
 
Other Information  
Specifications  
Processor  
Teradici Tera2321 / Image Performance 50Mpps  
Random Access  
Memory  
512 MB  
LCD  
Type  
TFT (Thin Film Transistor), Active Matrix 1920 x 1080 LCD,  
0.2715 mm pixel pitch  
Display Size  
Metric: 60 cm  
Imperial: 23.6” (23.6” viewable)  
RGB vertical stripe  
Color Filter  
Glass Surface  
Video Sync  
Anti-Glare  
D-SUB Input  
Signal  
RGB analog (0.7/1.0 Vp-p, 75 ohms)  
Separate Sync  
fh:24-82 kHz, fv:50-75 Hz  
Up to 1920x1200  
DVI-I Output  
resolution  
Compatibility  
PC  
Macintosh1  
Up to 1920 x 1080 Non-interlaced  
Power Macintosh up to 1920 x 1080  
1920x1080 @ 50, 60 Hz  
Resolution2  
Recommended  
Supported  
1680 x 1050 @ 60 Hz  
1600 x 1200 @ 60 Hz  
1600 x 900 @ 60 Hz  
1400 x 1050 @ 60 Hz  
1440 x 900 @ 75 Hz  
1360 x 768 @ 60 Hz  
1280 x 1024 @ 60, 75 Hz  
1280 x 960 @ 60, 75 Hz  
1280 x 800 @ 60, 75 Hz  
1280 x 768 @ 60, 75 Hz  
1280 x 720 @ 50, 60 Hz  
1152 x 900 @ 66 Hz  
1152 x 870 @ 75 Hz  
1152 x 864 @ 75 Hz  
1024 x 768 @ 60, 70, 72, 75, Hz  
832 x 624 @ 75 Hz  
800 x 600 @ 56, 60, 72, 75 Hz  
720 x 576 @ 50 Hz  
720 x 480 @ 60 Hz  
720 x 400 @ 70 Hz  
640 x 480 @ 50, 60, 67, 72, 75 Hz  
640 x 400 @ 60,70 Hz  
640 x 350 @ 70 Hz  
I/O interfaces  
Power input x 1, Earphone output x 1, Microphone input x 1,  
Audio input x 1, D-SUB signal input x 1, USB port 2.0 x 4,  
DVI-I signal output x 1, RJ45 x 1  
Networking  
Power  
1 x 10/100/1000Mb Ethernet  
DC Power In: DC +19V, 3.42A  
External Power Adapter: AC 100-240V, 50/60 Hz, 1.5A  
521.28 mm (H) x 293.22 mm (V)  
20.52” (H) x 11.54” (V)  
Voltage  
Display area  
Full Scan  
Operating  
conditions  
Temperature  
Humidity  
+32°F to +95°F (0°C to +35°C)  
15% to 90% (non-condensing)  
To 16,400 feet  
Altitude  
Storage  
conditions  
Temperature  
Humidity  
-4°F to +140°F (-20°C to +60°C)  
15% to 90% (non-condensing)  
To 16,404 feet  
Altitude  
12  
 
Dimensions  
Physical  
566.4 mm (W) x 392.7 mm (H) x 189.9 mm (D)  
22.3” (W) x 15.5” (H) x 7.5” (D)  
100 x 100 mm  
Wall Mount  
Net weight  
Distance  
Physical  
11.24 lbs (5.1 kg) (with Stand)  
1 Macintosh computers older than G3 require a ViewSonic® Macintosh adapter. To order an adapter, contact  
ViewSonic.  
2 Do not set the graphics card in your computer to exceed these timing mode; doing so may result in permanent  
damage to the Zero Client Monitor.  
13  
 
Cleaning the Zero Client Monitor  
MAKE SURE THE ZERO CLIENT MONITOR IS TURNED OFF.  
NEVER SPRAY OR POUR ANY LIQUID DIRECTLY ONTO THE SCREEN OR  
CASE.  
To clean the screen:  
1. Wipe the screen with a clean, soft, lint-free cloth. This removes dust and other  
particles.  
2. If the screen still not clean, apply a small amount of non-ammonia, non-alcohol  
based glass cleaner onto a clean, soft, lint-free cloth, and wipe the screen.  
To clean the case:  
1. Use a soft, dry cloth.  
2. If the case still not clean, apply a small amount of a non-ammonia, non-alcohol  
based, mild non-abrasive detergent onto a clean, soft, lint-free cloth, then wipe  
the surface.  
Disclaimer  
ViewSonic® does not recommend the use of any ammonia or alcohol-based  
cleaners on the Zero Client Monitor screen or case. Some chemical cleaners  
have been reported to damage the screen and/or case of the Zero Client  
Monitor.  
ViewSonic will not be liable for damage resulting from use of any ammonia or  
alcoholbased cleaners.  
14  
 
Troubleshooting  
No power  
Make sure power button (or switch) is ON.  
Make sure A/C or DC power cord is securely connected to the Zero Client  
Monitor.  
Plug another electrical device (like a radio) into the power outlet to verify that the  
outlet is supplying proper voltage.  
Power is ON but no screen image  
Make sure the video cable supplied with the Zero Client Monitor is tightly secured  
to the video output port on the back of the computer. If the other end of the video  
cable is not attached permanently to the Zero Client Monitor, tightly secure it to  
the Zero Client Monitor.  
Adjust brightness and contrast.  
If you are using an Macintosh older than G3, you need a Macintosh adap  
Wrong or abnormal colors  
If any colors (red, green, or blue) are missing, check the video cable to make  
sure it is securely connected. Loose or broken pins in the cable connector could  
cause an improper connection.  
Connect the Zero Client Monitor to another computer.  
If you have an older graphics card, contact ViewSonic® for a non-DDC adapter.  
Control buttons do not work  
Press only one button at a time.  
15  
 
Customer Support  
For technical support or product service, see the table below or contact your reseller.  
NOTE: You will need the product serial number.  
T = Telephone  
F = FAX  
Country/Region  
Website  
Email  
Australia  
New Zealand  
AUS= 1800 880 818  
NZ= 0800 008 822  
T (Toll-Free)= 1-866-463-4775  
T (Toll)= 1-424-233-2533  
F= 1-909-468-3757  
Canada  
Europe  
Hong Kong  
India  
T= 852 3102 2900  
T= 1800 266 0101  
T= 080 333 2131  
T= 0800-4441185  
T= 1230-020-7975  
T= 01800-9-157235  
T= 001-8882328722  
Korea  
Latin America  
(Argentina)  
Latin America  
(Chile)  
Latin America  
(Columbia)  
Latin America  
(Mexico)  
Renta y Datos, 29 SUR 721, COL. LA PAZ, 72160 PUEBLA, PUE. Tel: 01.222.891.55.77 CON 10 LINEAS  
Electroser, Av Reforma No. 403Gx39 y 41, 97000 Mérida, Yucatán. Tel: 01.999.925.19.16  
Latin America  
(Peru)  
ap.viewsonic.com/me/  
T= 0800-54565  
Macau  
T= 853 2870 0303  
Contact your reseller  
Middle East  
T= 1-800-688-6688 (English)  
T= 1-866-379-1304 (Spanish)  
F= 1-909-468-3757  
Puerto Rico &  
Virgin Islands  
Singapore/  
Malaysia/Thailand  
ap.viewsonic.com/za/  
T= 65 6461 6044  
South Africa  
Contact your reseller  
T (Toll-Free)= 1-800-688-6688  
T (Toll)= 1-424-233-2530  
F= 1-909-468-3757  
United States  
16  
 
Limited Warranty  
ViewSonic® Zero Client  
What the warranty covers:  
ViewSonic warrants its products to be free from defects in material and workmanship during the  
warranty period. If a product proves to be defective in material or workmanship during the warranty  
period, ViewSonic will, at its sole option, repair or replace the product with a similar product.  
Replacement Product or parts may include remanufactured or refurbished parts or components. The  
replacement unit will be covered by the balance of the time remaining on the customer’s original  
limited warranty. ViewSonic provides no warranty for the third-party software included with the product  
or installed by the customer.  
How long the warranty is effective:  
ViewSonic Zero Client products are warranted for (3) years from the first consumer purchase for parts  
and labor.  
User is responsible for the back up of any data before returning the unit for service. ViewSonic is not  
responsible for any data lost.  
Who the warranty protects:  
This warranty is valid only for the first consumer purchaser.  
What the warranty does not cover:  
1. Any product on which the serial number has been defaced, modified or removed.  
2. Damage, deterioration or malfunction resulting from:  
a.Accident, misuse, neglect, fire, water, lightning, or other acts of nature, unauthorized product  
modification, or failure to follow instructions supplied with the product.  
b. Any damage of the product due to shipment.  
c. Removal or installation of the product.  
d. Causes external to the product, such as electrical power fluctuations or failure.  
e. Use of supplies or parts not meeting ViewSonic’s specifications.  
f. Normal wear and tear.  
g. Any other cause which does not relate to a product defect.  
3. Any product exhibiting a condition commonly known as “image burn-in” which results when a static  
image is displayed on the product for an extended period of time.  
4. Removal, installation, one way transportation, insurance, and set-up service charges.  
How to get service:  
1. For information about receiving service under warranty, contact ViewSonic Customer Support  
(Please refer to Customer Support page). You will need to provide your product’s serial number.  
2. To obtain warranty service, you will be required to provide (a) the original dated sales slip, (b) your  
name, (c) your address, (d) a description of the problem, and (e) the serial number of the product.  
3. Take or ship the product freight prepaid in the original container to an authorized ViewSonic service  
center or ViewSonic.  
4. For additional information or the name of the nearest ViewSonic service center, contact ViewSonic.  
Limitation of implied warranties:  
There are no warranties, express or implied, which extend beyond the description contained herein  
including the implied warranty of merchantability and fitness for a particular purpose.  
4.3: ViewSonic Zero Client Warranty  
Page 1 of 2  
MC_LW01 Rev. 1a 09-02-11  
17  
 
Exclusion of damages:  
ViewSonic’s liability is limited to the cost of repair or replacement of the product. ViewSonic shall not  
be liable for:  
1. Damage to other property caused by any defects in the product, damages based upon  
inconvenience, loss of use of the product, loss of time, loss of profits, loss of business opportunity,  
loss of goodwill, interference with business relationships, or other commercial loss, even if advised  
of the possibility of such damages.  
2. Any other damages, whether incidental, consequential or otherwise.  
3. Any claim against the customer by any other party.  
4. Repair or attempted repair by anyone not authorized by ViewSonic.  
Effect of state law:  
This warranty gives you specific legal rights, and you may also have other rights which vary from state  
to state. Some states do not allow limitations on implied warranties and/or do not allow the exclusion  
of incidental or consequential damages, so the above limitations and exclusions may not apply to you.  
Sales outside the U.S.A. and Canada:  
For warranty information and service on ViewSonic products sold outside of the U.S.A. and Canada,  
contact ViewSonic or your local ViewSonic dealer.  
The warranty period for this product in mainland China (Hong Kong, Macao and Taiwan Excluded) is  
subject to the terms and conditions of the Maintenance Guarantee Card.  
For users in Europe and Russia, full details of warranty provided can be found in www.  
viewsoniceurope.com under Support/Warranty Information.  
4.3: ViewSonic Zero Client Warranty  
Page 2 of 2  
MC_LW01 Rev. 1a 09-02-11  
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